Refund Policy

We stand behind every report we deliver. If a valid VIN fails to generate data or returns an unresolvable error from our upstream API provider, we will refund 100% of your payment.

When you're entitled to a refund

• The 17-character VIN was validly formatted but returned no vehicle data
• The upstream data provider returned a persistent error we could not resolve
• You were double-charged for the same report

When refunds are not available

• The report was successfully generated and delivered
• The data returned was not what you hoped for but was accurate to the upstream source
• Credit-pack credits that have already been redeemed for reports

How to request a refund

1. Email support@carverifier.co.uk
2. Include your VIN and the Polar checkout / order reference from your receipt email
3. We respond within 24 business hours and process approved refunds within 5 working days